Batik Air Call Center can be contacted 24 hours
Batik Air Call Center is a service that helps customers obtain information or file complaints. The development of technology allows an industry to establish good communication with its customers. Improving services makes the quality of airlines even higher.
Through the Call Center, customers can make phone calls for various purposes. Customers can request flight information or file a complaint about the service obtained from the airline. This communication may lead the airline to obtain reciprocity of the services provided for a subsequent assessment.
Call Center staff play an important role in building good communication with customers. They must have sufficient knowledge of geography, such as the route of the aircraft area to the time zone. Personnel must understand the route taken by the aircraft and the division of time zones.
Not quite there, the staff had to know the plane tickets and other services offered by the airline. The staff must know in detail about the flight ticket starting from the price, how to book it, how to change the departure schedule to the way of canceling the ticket.
The most important thing that call center staff need to master is good communication skills. Staff must be able to understand customer requests or complaints. They must also provide information or solutions in an appropriate, effective and efficient way of speaking.
The communication skills held by the staff will make customers feel satisfied after making a call with the Batik Air call center. Because, customers want an explanation of the information or solutions regarding a complaint. If the communication skills of the staff are weak, this will make the customers disappointed.
About Batik Air Airlines
Batik Air is a subsidiary of lion air private airline. The subsidiary is run in the full-service category. It first operated on May 3, 2013. The first route to be taken was from Jakarta to Manado and Balikpapan.
Batik Air was formed by Lion Air because it could not cope with the increase in the number of passengers. Therefore, the company set up a new airline. The company brought 5 Boeing 737 aircraft to the new airline to be able to cope with the growing number of passengers.
The airline has flight routes to 59 destinations both in the country and abroad. The airline reaches the islands of Kalimantan, Nusa Tenggara, Maluku, Papua, Sulawesi to Sumatra. In the scope of foreign application, including Malaysia, Singapore, Vietnam to Saudi Arabia.
At first, it operated only ten Boeing 737-900ER aircraft. To date, it has operated a fleet of 74 aircraft. The aircraft types owned are Airbus A320-200, Boeing 737-800, Boeing 737-900ER, Boeing 737-8 and Boeing 737-9.
Although it has subsidiary status, the facilities offered are no less competitive than the parent company. One of the facilities is the batic air call center that can accommodate customer complaints and provide them with solutions. This facility may also transmit information requested by customers.
Services offered by Batik Air
Batik Air is classified as an outstanding airline. It has won many awards, such as ISSA. This award in the passenger safety standards sector was presented by IATA in January 2016. The prize is classified as a good prize.
The next prize is the ISO standard. It obtained the ISO 9001:2005 license as an airline that has the best delay management. As a private airline, this award proves to be the best management. Not all private airlines are able to achieve this award.
In addition to winning prizes, it has a number of advantages in the services it offers. Having economic and business classes, the airline offers different facilities. Offered at low prices, the airline has television screens, snacks and spacious luggage.
In terms of facilities and infrastructure, this airline has an independent maintenance center called Batam Aero Technic. In addition, this company also provides housing for its employees, from ground crew to flight crew. Even though it only has the status of a private company, Batik Air is able to offer a variety of facilities.
Batik Air continues to build facilities that support the aviation business. These facilities are training buildings, hotels and squares. Not only that, an airline delivery service was also created under the name Lion Parcel. The airline continues to make improvements and build facilities to improve services.
Batik Air has a difference from Lion Air, which is quite often involved in airplane crashes. This airline is safer compared to its parent company, so it has many customers. Batik Air Call Center is one of the services created to build good customer relationships.
How to contact Batik Air Call Center
The Batik Air call center can be contacted in various ways. One of them is to go directly to the headquarters. The office is located at Batik Air Head Office, Lion Air Tower, Jl. Gajah Mada No.7 Central Jakarta.
In addition to the possibility of coming to the headquarters, you can also contact the Batik Air call center via email, social media or phone number. The airline’s email is customercare@batikair.com. The telephone numbers of the head office are 080 4177 8899 and 021-6379 8000.
In addition to the head office, you can search for branches in your city. Each branch also has a phone number if you are reluctant to come to the office. The airline’s branches spread almost throughout Indonesia. You can easily find a branch.
The Batik Air call center can also be contacted even if the customer is abroad. Customers can still request information or file a complaint about airline service. These advantages provide comfort to customers.
Important facts about Batik Air Call Center
There are several things to keep in mind about the Bat ik Air call center. First of all, the service takes up credit. This means that you must have credit on your phone before making a call to the Call Center. If you don’t have credit, you can make calls via your landline phone.
The Batik Air call center is available within 24 hours and on holidays. If you need information or want to make a complaint outside of working hours, you can do so over the phone. The answer will be given quickly and friendly by the staff.
You can contact batik air call center to get information about flight prices, flight routes on certain dates or days, information on how to book and pay for air tickets, how to change the departure schedule and even how to cancel air tickets.
In addition to obtaining information, customers can file complaints with the batik air call center. Complaints that are generally filed relate to high ticket prices, difficulties in booking tickets, problems of delay, difficulties in changing departure times when cancelling tickets.
Customers can request information through the Call Center. In addition, customers can also file complaints about the services obtained from the airlines. Customers can get a solution after contacting the Batik Air call center. The staff will provide a quick and friendly response.